TY  - BOOK
AU  - Crosby, Philip B
TI  - Quality is free
SN  - 0070145121
AV  - HD 62.15 Cro 
PY  - 1979///
CY  - New York
PB  - McGraw-Hill
KW  - MANAGEMENT
KW  - QUALITY ASSURANCE
N1  - Includes index
ER  -