Crosby, Philip B <br/><br/>
Quality without tears: the art of hassle-free management 

 - New York:  Plume Books  1984 
 - ix, 205p. 
<br/><br/><label>ISBN: </label>0452263980 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>QUALITY ASSURANCE
<br/><br/><label>LC Class. No.: </label>TS 156.6 Cro