@book{55585,
	author = {Randall, Richard C},
	title = {Randall's practical guide to ISO 9000 : implementation, registration, and beyond},
	publisher = {Addison Wesley Pub. Co},
	year = {1995},
	series = {Engineering process improvement series},
	address = {Reading},
	note = {Includes bibliographical references (p. 421-423) and index.},
	url = {http://www.loc.gov/catdir/toc/fy0712/95008178.html}
}