TY  - BOOK
AU  - Bowles, Sheldon
AU  - Blanchard, Ken
TI  - Raving fans!: a revolutionary approach to customer service
SN  - 9780006530695
AV  - HF 554.5 Bla 
PY  - 1993///
CY  - London
PB  - HarperCollinsPublishers
KW  - CUSTOMER SERVICES -- MANAGEMENT
ER  -