TY - BOOK AU - Samakao, Misheck TI - The role of management in quality improvement in public hospitals : a case of Leon Hospital in Spain AV - CBU-PG THESIS/SAM PY - 2017/// CY - Kitwe PB - Copperbelt University KW - QUALITY KW - MANAGEMENT KW - HUMAN RESOURCE MANAGEMENT--ZAMBIA KW - HEALTH ER -