TY  - BOOK
AU  - Heskett, James L
AU  - Hart, Christopher W. L
AU  - Sasser, W. Earl
TI  - Service breakthroughs
SN  - 0029146755
AV  - HF 5415 Hes 
PY  - 1990///
CY  - New York
PB  - Free Press Collier MacMillan
KW  - CUSTOMER SERVICES
KW  - MARKETING--MANAGEMENT--CASE STUDIES
KW  - SALES MANAGEMENT
N1  - Bibliography
ER  -