Johnston, Robert <br/><br/>
Service operations management: improving service delivery. (3rd ed.) 
by Robert Johnston and Graham Clark 
 - 3rd edition 
 - Harlow:  Pearson Education, Inc  2001 
 - xvi, 533p.: ill. 
<br/><br/><label>ISBN: </label>9781405847322 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 9980.5 Joh