Hernon, Peter <br/><br/>
Service quality in academic libraries 
Peter Hernon and Ellen Altman 
 - Norwood, N.J. :  Ablex  1996 
 - xv, 187p. : ill. 
<br/><br/> Bibliography 
<br/><br/><label>ISBN: </label>1567502105 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries and scholars - United States<br/>Libraries and students - United States<br/>ACADEMIC LIBRARIES--UNITED STATES<br/>LIBRARIES--HANDBOOKS, MANUALS, ETC
<br/><br/><label>LC Class. No.: </label>Z 675.U5 Her