00619nam a2200193 a 4500008004100000020001500041050001700056100001800073245007300091260003300164300002100197350000900218500001700227650004300244650004300287650003800330650003900368700001800407120416s1996    ||||||||||||||||| ||    u  a1567502105  aZ 675.U5 Her  aHernon, Peter10aService quality in academic librariescPeter Hernon and Ellen Altman  aNorwood, N.J. :bAblexc1996  axv, 187p. : ill.  a0.00  aBibliography  aLibraries and scholars - United States  aLibraries and students - United States  aACADEMIC LIBRARIES--UNITED STATES  aLIBRARIES--HANDBOOKS, MANUALS, ETC  aAltman, Ellen