TY  - BOOK
AU  - Hernon, Peter
AU  - Altman, Ellen
TI  - Service quality in academic libraries
SN  - 1567502105
AV  - Z 675.U5 Her 
PY  - 1996///
CY  - Norwood, N.J.
PB  - Ablex
KW  - Libraries and scholars - United States
KW  - Libraries and students - United States
KW  - ACADEMIC LIBRARIES--UNITED STATES
KW  - LIBRARIES--HANDBOOKS, MANUALS, ETC
N1  - Bibliography
ER  -