Muyunda, Charles M <br/><br/>
A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants 
by Charles Muyunda M. 
 - Kitwe:  Copperbelt University  2016 
 - x, 92p.: ill. 
<br/><br/> Includes References 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--MANAGEMENT<br/>CONSUMER BEHAVIOUR<br/>CUSTOMER RELATIONS<br/>MARKETING
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/MUY