TY  - BOOK
AU  - Muyunda, Charles M
TI  - A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants
AV  - CBU-PG THESIS/MUY 
PY  - 2016///
CY  - Kitwe
PB  - Copperbelt University
KW  - CUSTOMER SERVICES--MANAGEMENT
KW  - CONSUMER BEHAVIOUR
KW  - CUSTOMER RELATIONS
KW  - MARKETING
N1  - Includes References
ER  -