@book{58895,
	author = {Zulu , Jeram},
	title = {A study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia },
	publisher = {Copperbelt University},
	year = {2018},
	address = {Kitwe}
}