00487nam a2200097 a 4500008004100000050002100041100001700062245023600079260003900315300003500354220228s2018    ||||||||||||||||| ||    u  aCBU-PG THEIS/ZUL  aZulu , Jeram12aA study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia c By Jeram Zulu   aKitwebCopperbelt Universityc2018  axiii, 96 pages : illustrations