TY  - BOOK
AU  - Zulu , Jeram
TI  - A study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia 
AV  - CBU-PG THEIS/ZUL 
PY  - 2018///
CY  - Kitwe
PB  - Copperbelt University
ER  -