00742nam a2200133 a 4500008004100000050002100041100001700062245023600079260003900315300003500354995008000389999001700469952012200486220228s2018    ||||||||||||||||| ||    u  aCBU-PG THEIS/ZUL  aZulu , Jeram12aA study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia c By Jeram Zulu   aKitwebCopperbelt Universityc2018  axiii, 96 pages : illustrations  FCBU-MAIN LIBRARY (Kitwe)M1UAVAILABLEWApr 20, 2022ZUniversity Collection  c58895d58895  00102lcc4070a001b001cUniversity Collectiond2022-11-30l0oCBU-PG THEIS/ZULpB4660r2022-11-30w2022-11-30y002