Kapusana, Mushany Ngafise <br/><br/>
A study of the effects of Total Quality Management on performance at Lukanga Water and Sewerage company. 
by Mushany Ngafise Kapusana 
 - Kitwe  Copperbelt University  2016 
 - xii, 73p.: ill. 
<br/><br/> Includes bibliography 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT--CASE STUDIES<br/>ORGANIZATIONAL EFFECTIVENESS<br/>QUALITY CONTROL--ZAMBIA
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/KAP