TY  - BOOK
AU  - Kapusana, Mushany Ngafise
TI  - A study of the effects of Total Quality Management on performance at Lukanga Water and Sewerage company
AV  - CBU-PG THESIS/KAP 
PY  - 2016///
CY  - Kitwe
PB  - Copperbelt University
KW  - TOTAL QUALITY MANAGEMENT--CASE STUDIES
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - QUALITY CONTROL--ZAMBIA
N1  - Includes bibliography
ER  -