00687nam a2200157 a 4500 220228s2018 ||||||||||||||||| || u CBU-PG THESIS/CHI Chibesa, Larson A study of the impact of kaizen on Customer Satisfaction at Hail Telecommunications Limited By Larson Chibesa Kitwe Copperbelt University 2018 xi, 52 pages : illustrations KAIZEN CUSTOMER SERVICES - TELECOMMUNICATIONS CUSTOMER SATISFACTION - TELECOMUNICATIONS LIMITED CBU-MAIN LIBRARY (Kitwe) 1 AVAILABLE May 11, 2022 University Collection 58932 58932 0 0 lcc 0 0 001 001 University Collection 2022-11-30 0 CBU-PG THESIS/CHI B4702 2022-11-30 2022-11-30 002