TY - BOOK AU - Mayuka Mutale Steve TI - A study of the Operational Efficiency of Commercial Banks : The case of Zambia AV - CBU-PG THESIS/MAY PY - 2018/// CY - Kitwe PB - Copperbelt University KW - COMMERCIAL BANKS KW - BANKING AND FINANCE KW - BANK EFFICIENCY KW - BANK OPERATIONS ER -