00381nam a2200097 a 4500008004100000050001100041100002100052245010100073260010000174350000900274120416s2002    ||||||||||||||||| ||    u  aTHESIS  aKabwiku, Leonard12aA study of total quality management (TQM) and its implementation in the Zambian contractor firms  aKitwebCopperbelt University, School of Built Environment, Department of Building Sciencec2002  a0.00