00531nam a2200121 a 4500008004100000050001400041100002800055245012100083260009600204300002100300650003100321650005700352140617s2011    ||||||||||||||||| ||    u  aTHESIS/PM  aSaasa, Shamambo Webster12aA total quality management approach in improving IT project success at the Bank of Zambiacby Shamambo Webster Saasa  aKitwe:bCopperbelt University, School of Business, Department of Postgraduate studiesc2011  axiv, 127p.: ill.  aIT PROJECT--BANK OF ZAMBIA  aTOTAL QUALITY MANAGEMENT--IT PROJECT--BANK OF ZAMBIA