TY  - BOOK
AU  - Wheatcroft, Peter
TI  - World class IT service delivery
SN  - 9781902505824
AV  - HD 30.2 Whe 
PY  - 2007///
CY  - London
PB  - British Computer Society
KW  - COMPUTER TECHNICAL SUPPORT
KW  - INFORMATION TECHNOLOGY--MANAGEMENT
KW  - COMPUTER SERVICE INDUSTRY
ER  -