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  <titleInfo>
    <title>Delivering the customer experience: creating attainable dreams: a guide for retail teams</title>
  </titleInfo>
  <name type="personal">
    <namePart>Dorgan F. Mark</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">United Kingdom</placeTerm>
    </place>
    <publisher>Dr Mark F. Dorgan</publisher>
    <dateIssued>2010</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <extent>115 p.: ill.</extent>
  </physicalDescription>
  <note type="statement of responsibility">by Dr Mark F. Dorgan</note>
  <subject authority="lcsh">
    <topic>CORPORATE CULTURE</topic>
  </subject>
  <subject>
    <topic>CUSTOMER SATISFACTION</topic>
  </subject>
  <subject authority="lcsh">
    <topic>CUSTOMER SERVICES</topic>
  </subject>
  <classification authority="lcc">HF 5415.5 Dor</classification>
  <identifier type="isbn">9780956690401</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">190121</recordCreationDate>
  </recordInfo>
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