TY  - BOOK
AU  - Dorgan F. Mark
TI  - Delivering the customer experience: creating attainable dreams: a guide for retail teams
SN  - 9780956690401
AV  - HF 5415.5 Dor 
PY  - 2010///
CY  - United Kingdom
PB  - Dr Mark F. Dorgan
KW  - CORPORATE CULTURE
KW  - CUSTOMER SATISFACTION
KW  - CUSTOMER SERVICES
ER  -