TY  - BOOK
AU  - Chan, Janis Fisher
TI  - Designing and developing training programs: pfeiffer essential guides to training basics 
SN  - 9780470404690
AV  - HF 5549.5.T7 Cha 
PY  - 2010///
CY  - San Francisco
PB  - John Wiley and Sons
KW  - TRAINING--HANDBOOKKS, MANUALS, ETC
KW  - EMPLOYEES--TRAINING OF
KW  - EMPLOYEE TRAINING PERSONNEL
ER  -