TY  - BOOK
AU  - Carroll, Becky
TI  - The hidden power of your customers: four keys to growing your business through existing customers
SN  - 9781118018217
AV  - HF 5415.5 Car 
PY  - 2011///
CY  - New Jersey
PB  - John Wiley and Sons
KW  - CUSTOMER RELATIONS--MANAGEMENT
KW  - CUSTOMER SERVICES--MANAGEMENT
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
ER  -