@book{77865,
	author = {Wahl, Shawn T and Quintanilla, Kelly M},
	title = {Business and professional communication : keys for workplace excellence.-2nd ed.},
	publisher = {SAGE Publications},
	year = {2014},
	address = {Los Angeles},
	edition = {2nd ed.},
	note = {Includes bibliographical references and index.}
}