TY  - BOOK
AU  - Porter, Leslie J
AU  - Oakland, John S
TI  - Cases in total quality management
SN  - 0750615656
AV  - HD 62.15 Oak 
PY  - 1994///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT--CASE STUDIES
ER  -