Shaw, John C. (John Clark), 1933- <br/><br/>
The service focus 
 developing winning game plans for service companies 

 - Homewood, Ill. :  Dow Jones-Irwin  1990 
 - xiii, 262 p. : ill. 
<br/><br/> Includes index. -Includes bibliographical references. SB LIBRARY HAS 10 COPIES 
<br/><br/><label>ISBN: </label>155623239X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INDUSTRY<br/>Strategic planning--United States<br/>Service industries--United States--Management
<br/><br/><label>LC Class. No.: </label>HD 9981.5 Sha