Fitzsimmons, Mona J <br/><br/>
Service management.-- 4th ed.  [cd-rom] 
James Fitzsimmons and Mona Fitzsimmons 
 - 4th ed. 
 - Boston  McGraw-Hill  2004 
 - 4 3/4 in 
<br/><br/> Service Model software & Student CD-ROM to accompany textbook. 
<br/><br/><label>ISBN: </label>0072957867 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT<br/>MANAGEMENT
<br/><br/><label>LC Class. No.: </label>CD/ HD 9980.5 Fit