Fitzsimmons, Mona J <br/><br/>
Service management: operations, strategy, information technology.-- 4th ed. 
James Fitzsimmons and Mona Fitzsimmons 
 - 4th ed. 
 - Boston  McGraw-Hill  2004 
 - xviii, 587p.: ill. + a Service Model software CD & Student CD-ROM 
<br/><br/> Textbook accompanied by a Service Model CD & Student CD-ROM 
<br/><br/><label>ISBN: </label>0072823739 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>SERVICE INDUSTRIES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 9980.5 Fit