Cook, Sarah <br/><br/>
Leading the customer experience : inspirational service leadership  
By Sarah Cook 
 - USA  Gower Publishing Limited  2015 
 - xii, 174 pages : illustrations  
<br/><br/><label>ISBN: </label>9781472447692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>CUSTOMER SERVICES<br/>LEADERSHIP
<br/><br/><label>LC Class. No.: </label>HF 5415.5 Coo