TY  - BOOK
AU  - Cook, Sarah
TI  - Leading the customer experience : inspirational service leadership 
SN  - 9781472447692
AV  - HF 5415.5 Coo 
PY  - 2015///
CY  - USA
PB  - Gower Publishing Limited
KW  - CUSTOMER RELATIONS
KW  - CUSTOMER SERVICES
KW  - LEADERSHIP
ER  -