Murphy, James The big lie : ... or interpreting your global customer's inner life for profit By Christophe Jouan; Meabh Quoirin; James Murphy - Bloomington IN Balboa Press 2014 - xxiii, 212 pages : illustrations ISBN: 9781452578903 Subjects--Topical Terms: CONSUMERS--INFORMATION SERVICESCONSUMER BEHAVIOUR--FORECASTINGMARKETING--FORECASTING LC Class. No.: HF 5415.32 Jou