00353nam a2200133 a 4500008004100000020001500041050001500056100002100071245001700092246005400109260002500163300002200188350000900210120416s0000    ||||||||||||||||| ||    u  a0273033387  aTS 155 Hol  aHollins, Gillian10aTotal design  amanaging the design process in the service sector  aLondonbPitmanc1991  axii, 212p. : ill.  a0.00