TY  - BOOK
AU  - Collard, Ron
TI  - Total quality
SN  - 0852925115
AV  - HD 62.15 Col 
PY  - 1989///], 1993
CY  - London
PB  - Institute of Personnal Management
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT--UNITED STATES
ER  -