Oakland, John S <br/><br/>
Total quality management: text with cases 

 - Oxford:  Butterworth-Heinemann  1995 
 - xii, 370 p. : ill. 
 - B H contemporary business series .
<br/><br/> Includes bibliographical references (p. [357]-363) and index. 
<br/><br/><label>ISBN: </label>0750621249 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>TOTAL QUALITY MANAGEMENT--CASE STUDIES<br/>TOTAL QUALITY MANAGEMENT--UNITED STATES
<br/><br/><label>LC Class. No.: </label>HD 62.15 Oak