TY  - BOOK
AU  - Oakland, John S
AU  - Porter, Leslie J
TI  - Total quality management: text with cases
T2  - B H contemporary business series
SN  - 0750621249
AV  - HD 62.15 Oak 
PY  - 1995///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT--CASE STUDIES
KW  - TOTAL QUALITY MANAGEMENT--UNITED STATES
N1  - Includes bibliographical references (p. [357]-363) and index
ER  -