TY  - BOOK
AU  - Oakland, John S
TI  - Total quality management: text with cases. (2nd ed.)
SN  - 0750639520
AV  - HD 62.15 Oak 
PY  - 2000///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT--CASE STUDIES
KW  - TOTAL QUALITY MANAGEMENT--UNITED STATES
ER  -