TY  - BOOK
AU  - Oakland, John S
TI  - Total quality management: the route to improving performance. (2nd ed.)
SN  - 0750609931
AV  - HD 62.15 Oak 
PY  - 1993///
CY  - London
PB  - Butterworth/Heinemann
KW  - MANAGEMENT
KW  - QUALITY CONTROL
KW  - TOTAL QUALITY MANAGEMENT--UNITED STATES
UR  - http://www.loc.gov/catdir/description/els032/92040747.html
UR  - http://www.loc.gov/catdir/toc/els032/92040747.html
ER  -