@book{81589,
	author = {Meredith, Jack R and Shafer, Scott M},
	title = {Operations management for MBAs},
	publisher = {John Wiley and Sons},
	year = {2002},
	address = {Danvers, MA:},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/description/wiley036/2001026753.html}
}