Bowen, David E <br/><br/>
Advances in services marketing and management 
 research and practice 

 - Greenwich, Connecticut  JAI Press  1993/94 
 - 2 Vols. 
<br/><br/><label>ISBN: </label>1559387262 
<br/><br/><label>LC Class. No.: </label>HF 5415.2 Adv