00437nam a2200157 a 4500008004100000020001500041050001800056100001900074245005000093246002600143260004700169300001200216350000900228700002100237700002100258120416s0000    ||||||||||||||||| ||    u  a1559387262  aHF 5415.2 Adv  aBowen, David E10aAdvances in services marketing and management  aresearch and practice  aGreenwich, ConnecticutbJAI Pressc1993/94  a2 Vols.  a0.00  aSwartz, Teresa A  aBrown, Stephen W