TY  - BOOK
AU  - Bowen, David E
AU  - Swartz, Teresa A
AU  - Brown, Stephen W
TI  - Advances in services marketing and management
SN  - 1559387262
AV  - HF 5415.2 Adv 
PY  - 1993////94
CY  - Greenwich, Connecticut
PB  - JAI Press
ER  -