TY - GEN AU - Lungu, Boyd Kondwani TI - Examining the effects of public healthcare service quality on customer satisfaction: evidence from Copperbelt, Zambia AV - CBU-PG THESIS/LUN PY - 2021/// CY - Kitwe: PB - Copperbelt University KW - PUBLIC HEALTH KW - CUSTOMER SATISFACTION - PUBLIC HEALTH CARE KW - PUBLIC HEALTHCARE - DELIVERY - ZAMBIA ER -