@book{84086,
	author = {Mwaba, Chitalu Perry},
	title = {Examining the relationship between online e-self service platforms and customer satisfaction : a case of study of patents and companies registration agency (PACRA)},
	publisher = {Copperbelt University,},
	year = {2022.},
	address = {Kitwe : },
	note = {includes bibliographical references and appendices}
}