Mwaba, Chitalu Perry <br/><br/>
Examining the relationship between online e-self service platforms and customer satisfaction : a case of study of patents and companies registration agency (PACRA) 
/ by Perry Mwaba Chitalu  
 - Kitwe :   Copperbelt University,  2022. 
 - x, 66 pages : illustrations 
<br/><br/> includes bibliographical references and appendices 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SATISFACTION<br/>E-SELF SERVICE<br/>PATENTS AND COMPANIES REGISTRATION AGENCY (PACRA)
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/CHI