TY  - GEN
AU  - Mwaba, Chitalu Perry
TI  - Examining the relationship between online e-self service platforms and customer satisfaction : a case of study of patents and companies registration agency (PACRA)
AV  - CBU-PG THESIS/CHI 
PY  - 2022///
CY  - Kitwe : 
PB  - Copperbelt University
KW  - CUSTOMER SATISFACTION
KW  - E-SELF SERVICE
KW  - PATENTS AND COMPANIES REGISTRATION AGENCY (PACRA)
N1  - includes bibliographical references and appendices
ER  -