TY - GEN AU - Mwambi, Rabecca TI - The impact of mobile on the demand for retail banking in Zambia: case study of first national bank (FNB) branches in Lusaka AV - CBU-PG THESIS/MWA PY - 2023/// CY - Kitwe PB - Copperbelt University KW - MOBILE MONEY KW - RETAIL BANKING KW - FIRST NATIONAL BANK (FNB) N1 - Includes bibliographical reference and appendices ER -